Refund Policy
Thank you for using HomeschoolPLP. This Refund Policy describes the refund terms and procedures for curriculum-matching assessments and personalized learning plans purchased through homeschoolplp.com.
1. Immediate Digital Delivery & General Policy
HomeschoolPLP Personalized Learning Plans, curriculum match reports, and curriculum match rankings are digital products delivered and generated immediately upon successful payment.
Because access to digital curriculum recommendations, matching scores, and printable plan tools begins immediately upon transaction completion, purchases are generally final and nonrefundable once generation or access has occurred.
2. Qualifying Refund Scenarios
A customer may request a refund under the following specific circumstances:
1. Accidental Duplicate Charges
If you were inadvertently charged more than once for the same quiz attempt, child profile, or plan generation due to a network double-click or processing error.
2. Verified Technical Failure
If a verified technical problem on our platform prevents your purchased learning plan from being generated or accessed in your parent dashboard, and our technical support team is unable to resolve the issue or provide access.
3. Non-Qualifying Scenarios
Refunds are not provided for the following reasons:
4. How to Submit a Refund Request
To request a refund for an accidental duplicate charge or verified technical issue, please contact our support team at help@homeschoolplp.com.
Please include the following information in your email:
- The email address associated with your HomeschoolPLP parent account.
- The date and approximate time of the purchase.
- A clear description of the duplicate charge or technical failure encountered.
For your security, never send full credit or debit card numbers, expiration dates, or CVV/CVC security codes via email. Our support staff will identify your transaction securely using your account email and Stripe transaction IDs.
5. Refund Processing & Timing
Once a refund request is received and verified, we will notify you of the decision regarding your request via email.
Approved refunds are issued to the original payment method. The time required for the refund to appear depends on Stripe, the customer’s financial institution, and applicable payment-network processing times.
6. Statutory Consumer Rights
Nothing in this Refund Policy is intended to limit, exclude, or modify any non-waivable statutory consumer rights or warranties that you may have under applicable state or federal law.
7. Contact Information
For billing inquiries or refund assistance, please reach out to us at: